Frequently Asked Questions

For standard catalog products, the MOQ is 100 units. For customers evaluating a product for the first time, we offer sample orders (typically 1-10 units) at the standard unit price plus shipping. For custom display projects, MOQ is typically 500-1,000 units depending on the degree of customization and tooling requirements. Please contact us to discuss your specific situation — we are flexible for the right long-term partnership.

For standard catalog products with stock availability, lead time is 1-2 weeks. For standard products requiring production, lead time is typically 2-3 weeks. Custom display samples require 2-4 weeks from engineering confirmation. Custom mass production orders require 4-6 weeks after sample approval. We will confirm the exact lead time at time of quotation based on current production capacity.

Yes. We encourage customers to evaluate samples before placing production orders. Sample units are charged at the standard unit price plus shipping. For qualified OEM customers, we occasionally offer free samples on a case-by-case basis — please contact our sales team to discuss your project.

We accept T/T (bank wire transfer), L/C (Letter of Credit) for large orders, PayPal for small sample orders, and Western Union. Standard payment terms for production orders are 30% deposit with order confirmation and 70% balance before shipment. For established customers, net payment terms may be available.

We ship globally via DHL, FedEx, UPS, and TNT for express air shipments, and via sea freight for large volume orders. We are experienced with export documentation — commercial invoice, packing list, certificate of origin, and COA — for customs clearance in all major markets. Incoterms (FOB, CIF, EXW, DDP) are agreed at time of quotation. We can also work with your designated freight forwarder.

The process is straightforward: (1) Contact us via email or WhatsApp with your product requirement and quantity. (2) We provide a formal quotation within 24 hours. (3) You confirm the order and we issue a Proforma Invoice (PI). (4) You remit the deposit payment. (5) We schedule production and confirm the delivery date. (6) Balance payment before shipment, and we arrange delivery. For repeat orders from existing customers, the process is even faster.

Yes. We ship to customers in 50+ countries including the United States, Canada, Germany, United Kingdom, France, Netherlands, Australia, Japan, South Korea, India, Brazil, and across Southeast Asia. We are familiar with import regulations, HS codes, and documentation requirements for all major markets. For shipments to countries with specific import restrictions, please contact us and we will advise on the best approach.

Standard products carry a 12-month warranty against manufacturing defects from the date of shipment. Warranty coverage includes free replacement of confirmed defective units. It does not cover damage resulting from improper handling, incorrect voltage, ESD damage, or physical abuse. For custom OEM projects, warranty terms are defined in the purchase agreement and may be extended for specific applications.

Yes — custom display development is one of our core services. We support full OEM/ODM customization including size, interface, backlight, touch, coating, connector configuration, and packaging. Our engineering team handles the complete development cycle from specification to mass production. Custom samples typically take 2-4 weeks. Please visit our Custom Display Solutions page or contact us directly to discuss your requirements.

Relialink holds ISO 9001:2015 (Quality management system), ISO 14001:2015 (Environmental management system), RoHS (Restriction of Hazardous Substances), REACH (EU chemical substance compliance), CE (European conformity), and FCC (US Federal Communications Commission) certifications. Specific certification documents (certificates, test reports, COA) are available on request for any product. Visit our Quality Assurance page for more details.