Privacy Policy

1. Introduction

This Privacy Policy describes how Relialink Technology Co., Ltd. ("Relialink," "we," "us," or "our") collects, uses, stores, and protects information obtained from visitors to our website at relialinktech.com and from individuals and companies that contact us for business inquiries, product information, or technical support.

We are committed to protecting the privacy of our website visitors and business contacts. This policy has been prepared in accordance with applicable international privacy regulations, including the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and is intended to give you a clear understanding of your rights and our practices.

By using our website or submitting an inquiry through any of our contact channels, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect the following categories of information through our website and contact channels:

Business Contact Information: Company name, your name, job title, business email address, phone number (including WhatsApp), and business mailing address. This information is provided voluntarily when you submit an inquiry form, send us an email, or contact us via WhatsApp or other channels.

Inquiry and Project Information: Product requirements, technical specifications, quantity requirements, application details, and any other information you share with us in the course of a business inquiry or project discussion.

Website Usage Information: IP address, browser type and version, operating system, pages visited, time spent on pages, and referring website. This information is collected automatically through standard web analytics tools when you visit our website.

Cookie Data: Information stored in cookies placed on your browser during your visit to our website. See Section 8 (Cookie Policy) for details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to Inquiries: To respond to your product, pricing, sample, and technical inquiries promptly and accurately.
• Providing Quotations and Technical Proposals: To prepare accurate quotations, technical proposals, and product recommendations based on your stated requirements.
• Order Processing and Fulfillment: To process purchase orders, coordinate production, arrange shipment, and provide post-shipment documentation.
• Technical Support: To provide technical assistance, answer integration questions, and support product development using our display modules.
• Marketing Communications: To send product updates, new product announcements, and industry-relevant information to contacts who have opted in to receive such communications. You may unsubscribe at any time.
• Website Improvement: To analyze website usage patterns and improve the content, navigation, and functionality of our website.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Information Sharing

We do not sell, rent, or trade your personal or business information to third parties for marketing purposes.

We may share your information with the following categories of third parties under limited circumstances:

• Logistics and Freight Partners: We share shipping address and contact details with freight forwarders and courier services (DHL, FedEx, UPS, TNT) to arrange delivery of orders.
• Payment Service Providers: We share payment-relevant information with banks and payment processors for transaction processing.
• IT and Software Service Providers: We use third-party tools for email, CRM, and website analytics that may process information on our behalf under data processing agreements.
• Legal and Regulatory Authorities: We may disclose information if required to do so by applicable law, court order, or regulatory authority.

All third-party service providers who handle your information on our behalf are required to maintain appropriate technical and organizational security measures and to use the information only for the specified purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure (HTTPS) transmission of data between your browser and our website
• Access controls limiting employee access to personal data to those with a business need
• Regular review of our data collection, storage, and processing practices
• Physical security at our office and server facilities

While we take these precautions, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

6. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete information.
• Right of Erasure: You may request deletion of your personal information, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances.
• Right to Object: You may object to processing of your information for direct marketing purposes at any time.
• Right to Data Portability: Where applicable, you may request a copy of your information in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at sales@relialinktech.com. We will respond to all legitimate requests within 30 days.

7. Data Retention

We retain business contact and inquiry information for as long as is necessary to fulfill the purposes described in this policy, or as required by applicable law. Specifically:

• Active customer and inquiry records are retained while the business relationship is ongoing.
• Completed transaction records are retained for 7 years for accounting and legal compliance purposes.
• Website analytics data is retained for a maximum of 26 months.

When information is no longer required, it is securely deleted or anonymized.

8. Cookie Policy

Our website uses cookies — small text files placed on your device — to improve website functionality and analyze usage. We use the following types of cookies:

• Essential Cookies: Required for basic website operation (e.g., session management). These cannot be disabled.
• Analytics Cookies: Used to collect anonymous information about how visitors use our website (e.g., Google Analytics). This helps us improve website content and user experience.
• Preference Cookies: Used to remember your website preferences (e.g., language selection).

You can control cookie settings through your browser preferences. Disabling analytics and preference cookies will not affect basic website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., logistics partners, certification bodies, industry associations). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. International Data Transfers

Relialink is headquartered in Shenzhen, China. If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data transfer restrictions, please be aware that information you submit to us may be transferred to and processed in China. We implement appropriate safeguards for international data transfers as required by applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website following any update constitutes your acceptance of the revised policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: